Customer Testimonials
Kyle and Tony were great, made the process very simple and worked with my pickup timeline to avoid waiting too long.
Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job!
Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done.
Staff went above and beyond in a bad situation of the call center booking me an appt. that didn’t exist. On site staff did a great job of fitting me in, quickly diagnosing, and then fixing my vehicle.
Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor
Had a great experience buying a Dodge Durango at Russ Darrow Dodge of West Bend! Had the Durango, attractive sale price, & good trade value. My Saleman - David, knew the product, was organized & helped put together a deal while also respecting my time. Tony, the Finance Manager, was also great to work with @ Russ Darrow.
Very clean, friendly staff. Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or car use.
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion.
Good job, the aervicewaa good and everyone was helpful. Look forward to seeing you again
I highly recommend Hans at Russ Darrow Chrysler Dodge Jeep RAM of West Bend. He was very helpful and explained all of the features of our new vehicle. Everyone was very helpful throughout the whole process from start to finish. This is our second vehicle we have purchased with the help of Hans and the Russ Darrow team.
Brandon(Sales) was great. He had our best interest in mind and didn’t just push for a sale. The financing process was actually fairly painless and automated. I plan to buy our next vehicle here.
I was very pleased with Russ Darrow service dept. very unusual situation and they understood the problem I had with a used vehicle I purchased.
David was very good to me. It's sales, John and financing. Was awesome. A good experience all the way around who would recommend them to anyone. Thank you very much for Great service
Brandon found me a great car and is super helpful! Definitely recommend
Our first encounter was with Joseph falconer. He was pleasant and informative. He was a good listener and helped us find what we were looking for. We also spoke with Tony, John and Kyle. Everyone was helpful without being pushy. Thankfully to them for getting us into a car!
Top Notch I like the wheel alignment and tread depth drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service.
We were handled with care and respect. Paul worked with us from the start to the finish and was amazing! Not only did he make this headache go smoothly we were dealing with but also did everything from staying in touch and keeping us updated to getting the job done and explaining all the details and made sure my car was good to go before leaving out the shop. We really appreciated working with him.
Worked with Justin at Russ Darrow & he got us a great deal on a brand new 2025 Jeep Grand Cherokee. Service & sales are amazing! Highly recommend!
The only concern I had and already explained this to the person who called me today was the recall needed. I mentioned it 3x I needed to schedule it and the Service Rep was saying "ok no problem" and after I paid completely forgot AGAIN. I gave up and left since I needed to get back to work.
They always do a good job 👍
Kyle was amazing. He really took the time to listen to my needs and went above expectations to send me home with a new car. Excellent place to go if you need or want a new car.
Very good service. Friendly and Professional!!!
Made appointment. Arrived. Met quickly and courteously. Presented service recommendations and made choices. Waited in clean, large enough lounge with outlets, WiFi, drinks, clean bathroom. Service was done by time promised. Service met all expectations.
Great experience all around. Joe Falconer was friendly, knowledgeable, and supportive. He made my decision to buy a new Jeep Compass as easy and smooth as one could ask.
Wonderful experience. Amanda and Tim helped us with 2 vehicles. Always a lot of work but they went above and beyond! Had some trouble with a title issue and Amanda stepped up and helped with a call to California. We LOVE our vehicles.
Andrew is a great sale man, I’ll definitely recommend!!!!
Kyle & Jon did a great job... Excellent follow up, understood and prioritized my needs
Joseph was our salesman and would highly recommend. No pressure sales. He listened to what we wanted, and he delivered.
Clean facility. Courteous service managers. Like the video of the techs working on my car. Prompt service. Convenient hours.
Buying a car is never a fun experience but Gabriel made it enjoyable. He goes above and beyond for his clients and very respectful of your time. I couldn’t recommend him more! Also, shoutout to Paul from the service department, he kept me updated every step of the way during my appointment.
We had a great experience! They were very knowledgeable and not pushy. We even had to follow up with a few things after our purchase and Andrew got back to us very quickly. From the salesman to the manager to the finance department we were very pleased!
Joseph was a great salesman to work with. No pressure. Told him what we were looking for and he delivered.
Andrew is an amazing sales person, was very helpful with the whole process!!! Will definitely be back for future vehicles!
Staff very friendly.
The West Bend dealership is a great place with great staff! Everyone was friendly and very professional. There are great cars available and great staff!
Gabriel did a great job made the process pretty painless thank you all
Quick oil change and vehicle inspection, very happy!
Took my new Jeep in for is first pull change and the service was amazing. Very friendly and nice waiting area.
work was completed in a timely manner.would recommend.
Awesome team! Brandon, Justin, and our financial manager were all super helpful and got us a great offer on our trade! Thanks!
While I did not buy a car, Hans was a great help and gave an honest opinion even if it did not end in a sale which is incredibly hard to find especially as a female in a dealership
Good experience, good price. Thank you.
Justin was the so great. He helped us find a perfect vehicles and he was very patient about the sale through all the hemming and hawing. I really felt like my happiness was the most important thing.
Great customer service. Jenkins was very patient to listen to my concerns and was able to proffer a solution.
Quick and easy process. Superior service.
PAUL IS AWESOME!!!
Very friendly and knowledgeable!
Honest!!! Don't need to say much more than that these days.
If you are looking for a dealership that cares about their customers, you need to go to Russ Darrow Chrysler Dodge Jeep Ram, West Bend. Joe, Rob, and Tony are absolutely fantastic!!! I had been browsing a while for a newer vehicle. Joe reached out and got the basic info on what I was looking for. Very intuitive, sincere, accommodating, and so kind. Rob made magic happen with getting me the loan I needed; he is such a kind human being, very sincere and helpful. He was set on making sure I got the vehicle I wanted. Tony took care ...
Thanks very much, great service
Quick service did a great job
I had a very nice experience working with Justin "The Jeep Guy" in buying a new used car. He was extremely personable and well educated when informing about the vehicles. The whole buying experience went very smooth and quicker than I remember with previous purchases at other dealers. I highly recommend this location and their staff.
Fantastic Service! Jo was super helpful and provided amazing customer service.
Professional, courteous, friendly. Went in to test drive and drove away with a new vehicle in just a few hours. The entire process was 5 star service.
Amazing customer service by Jen and Brandon while purchasing my 2025 Ram. Highly recommend talking with them if you're planning to purchase a vehicle.
David the sales person was awesome as well as everyone I spoke with including Jonathan the financial manager. I can’t think of anything else that would have made buying a vehicle any easier. Jonathan as well as David took the time to go over everything that was needed to make the purchase process possible.
It was time for me to upgrade my truck to something newer. My first call was to Gabriel at Russ Darrow. He’s been helping me and my kids with cars for a few years now and he never misses. Told him what I was looking for, he sent me a link and walk around video. Two days later I was at the dealership. Everyone at Russ Darrow is awesome to work with. You let them know what your budget is and they will do everything they can to match you up with something that fits. First Class all the ...
Justin and the whole team at Russ Darrow legitimately make this as easy as humanly possible. This is our second vehicle with them. We couldn't be happier with the vehicle we purchased and the amazing customer service that comes along with it.