Meet Our Staff
Management
Blake Cauble
New Car Sales Manager
Mitch Darrow
General Manager
Justin Hanna
General Sales Manager
Sales
Justin Schmidt
Sales Consultant
Daniel Domask
Salesperson
Kyle Schmidt
Sales Consultant
Timothy Griese
Sales Consultant
SHAUN WILSON
SALES
Drake Burke
Sales Consultant
Sam Champeny
Sales Consultant
Joseph Falconer
Sales Consultant
Andrew Morse
Sales Consultant
Joseph Scallorn
Sales Consultant
David Schlei
Sales Consultant
Madalyn Thom
Sales Consultant
Brandon Wilder
Sales Consultant
Service
Josiah Hermann
Service Advisor
Paul Padron
Service Advisor
Dennis Wisneski
Service Advisor
Miranda Zarling
Service Advisor
Finance
Jonathan Corey
Finance Manager
Tony Cesario
Finance Manager
Administration
Ellie Donath
Admin
Kim Van Ourkerk
Office Manager
Internet
Tori Abel
Internet Sales
Karen Didier
Internet Sales
Skyler Steinert
Internet Sales
Jonathan Corey
Finance Manager
Jan 03, 2025
Unethical, immoral, bad business practices, nonexistent
Unethical, immoral, bad business practices, nonexistent customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership
Aug 05, 2024
I was very unhappy with the way the extended warranty was
I was very unhappy with the way the extended warranty was pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I worked with. I believe this is a problem with what they are directed to do by management.
Aug 05, 2024
Everyone was very friendly, professional, and
Everyone was very friendly, professional, and knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. I had my two boys with me - ages 5 and 7 - and the staff was welcoming and helpful when they got a little squirrely near the end. A great and efficient car buying experience!
Apr 20, 2024
My 6th purchase in 10 years at Russ Darrow.
My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done.
Mar 31, 2024
A absolute great buying experience.
A absolute great buying experience. Friendly staff , clean showroom . Lots of cars to pick from
Justin Schmidt
Sales Consultant
Apr 20, 2024
My 6th purchase in 10 years at Russ Darrow.
My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done.
Mar 06, 2024
Easy pain free experience.
Easy pain free experience. Pleasure doing business with you. Everything was so easy. Will do business here again.
Mar 05, 2024
Great sales, I was very impressed and had much respect.
Great sales, I was very impressed and had much respect. We drove 4 hours to seal the deal on my husbands dream car. Thank you guys so much! Big shout out to Justin Schmidt, Larry and Rob! We will definetly return for another purchase!
Jan 30, 2024
I was very happy with the experience and level of service
I was very happy with the experience and level of service they provided in purchasing my new Jeep. Thanks!
Jan 30, 2024
Excellent customer service and friendly staff.
Excellent customer service and friendly staff. Easy purchase of the jeep by Justin and his manager Justin.
Daniel Domask
Salesperson
Jan 17, 2025
The dealership is very attractive, setup perfectly with
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion.
Feb 03, 2024
Wonderful experience, everyone was so professional and
Wonderful experience, everyone was so professional and accommodating, will highly recommend Russ Darrow Chrysler West Bend to all my friends and family.
Aug 12, 2023
Nothing but wonderful things to say about Dan and the
Nothing but wonderful things to say about Dan and the entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Customer service was 11/10!
Jun 11, 2022
Great buying experience!
Great buying experience! Dan is the best! They always come through for whatever you need. This is my 3rd new vehicle I’ve purchased from them.
Jun 08, 2022
We have purchased many vehicles from Russ Darrow and we
We have purchased many vehicles from Russ Darrow and we have always been very happy with vehicles and service. Dan Domask is great to work with.
Kyle Schmidt
Sales Consultant
Jan 03, 2025
Unethical, immoral, bad business practices, nonexistent
Unethical, immoral, bad business practices, nonexistent customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership
Sep 13, 2024
Staff is Honest and friendly.
Staff is Honest and friendly. Made me feel very comfortable when purchasing a new car.
Aug 21, 2024
Love this dealership!
Love this dealership! From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortable with my purchase. Very genuine, and knowledgeable!
Aug 09, 2024
Easy to work with and made car buying simple.
Easy to work with and made car buying simple. Would use again for future purchases.
Aug 08, 2024
Very informative and they went above and beyond to help
Very informative and they went above and beyond to help us purchase our pickup truck
Blake Cauble
New Car Sales Manager
Jan 03, 2025
Unethical, immoral, bad business practices, nonexistent
Unethical, immoral, bad business practices, nonexistent customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership
Mar 29, 2024
Russ darrow of West bend is a great place service was the
Russ darrow of West bend is a great place service was the best Dan damask did a great job.
Jun 21, 2023
Blake was A.
Blake was A.M.A.Z.I.N.G! Also enjoyed working with Larry the used car manager. Got my dream vehicle and I am so happy. The entire experience with the Russ Darrow group was fantastic! We had went to a different local dealer first who low-balled us on our trade. We will definitely return when it is time for our next car. Thank you!
May 22, 2023
Straight to the point.
Straight to the point. No haggling, Great professionalism and customer service. Would go back again.
Mar 31, 2023
Beyond helpful, knowledgeable, and quick!
Beyond helpful, knowledgeable, and quick! They always treated me as a #1 customer and I will continue to buy from Russ Darrow West Bend!
Timothy Griese
Sales Consultant
Jan 15, 2023
Tim, our salesperson was great, showed us a great vehicle
Tim, our salesperson was great, showed us a great vehicle and in our budget, wasn’t pushy. The whole process was so easy
Jul 26, 2022
Bought a Ford f150 and the night after I bought the truck
Bought a Ford f150 and the night after I bought the truck the transmission started having issues, they must have cleared the codes so that when I was test driving it, it wouldn't have any issues, went back to them and all they tried to do was offer me 7k less than I just paid on a trade in towards a new truck, do not buy a car from them
Jul 17, 2022
Very professional.
Very professional. Tim was excellent. He asked revelent questions and took notes. He actually took interest in the customer.
Jun 17, 2022
My wife and bought a Pacifica and had a positive
My wife and bought a Pacifica and had a positive experience all around at Russ Darrow of West Bend. Tim Griese our sales rep was professional, knowledgeable and made the process easy for us!
Mar 23, 2022
Everyone was very nice, Tim went above & beyond to find
Everyone was very nice, Tim went above & beyond to find exactly what I was looking for.
Ellie Donath
Admin
Mar 17, 2021
Great people, helpful, and strong communicators. I...
Great people, helpful, and strong communicators. I didn’t even have to go into the dealership. Everything was done on line from the safety of my own home. I strongly recommend buying or leasing from Darrow.
Aug 20, 2018
Left with uneven tire pressure
We had an appt for a recall. Recall taken care of. As husband left dealership the tire pressure light came on. We own a 2018 Grand Cherokee Limited. It indicated that the tire pressure was uneven on all 4 tires. The tech left the tire pressure on the screen. Know that the pressure was off, You would think the tech would adjust the pressure in the tires. Husband called service dept. Once he was home. He was told that the techs don't always have to correct the pressure. REALLY? it takes only a few minutes! After spending $$$ on a new vehicle you would think it would have been taken care of. Russ Darrows service dept hasnt changed!! Reputation is what it is from past experiences and disappointments
Aug 09, 2018
Great!
They were a lot of help with finding a car I love and at a great price!!! It was another great experience! We will definitely be back!
May 17, 2018
Recall work
Everyone I came across was Friendly and efficient. Shuttle service was helpful. Justin offered the best option for scheduling recall service around my work day.
SHAUN WILSON
SALES
Jan 17, 2025
The dealership is very attractive, setup perfectly with
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion.
Mar 24, 2024
Shaun Wilson was knowledgable, respectful, funny and
Shaun Wilson was knowledgable, respectful, funny and overall wonderful! he helped us find our perfect vehicle!
Feb 09, 2024
The sales representative was very friendly offering me
The sales representative was very friendly offering me something to drink or popcorn. Once in the vehicle he explained all the different features of the vehicle. Showed me the car fax report and went through it. The financial representative was very friendly. Explained all the paperwork involved very well. Didn't try to push me into taking any of the extra warranty coverages.
Josiah Hermann
Service Advisor
Jan 20, 2025
Joshiah was extremely helpful, communicated the status of
Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job!
Jan 19, 2025
Everyone was very courteous and willing to help.
Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done.
Paul Padron
Service Advisor
Jan 21, 2025
Paul was very nice to deal with, but the dealer isn’t as
Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand.
Jan 18, 2025
Good service.
Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor
Drake Burke
Sales Consultant
Mitch Darrow
General Manager
Karen Didier
Internet Sales
Justin Hanna
General Sales Manager
Joseph Scallorn
Sales Consultant
Skyler Steinert
Internet Sales
Brandon Wilder
Sales Consultant
Jan 21, 2025
Paul was very nice to deal with, but the dealer isn’t as
Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand.