Customer Testimonials
It was great working with Kyle to purchase my vehicle. He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with financing and made the process smooth and fun. You can tell the team enjoys their job.
Purchasing a new jeep was a really good experience. It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice car I would highly recommend asking for Kyle if you’re looking for a new jeep
Everyone that helped me when I came in were wonderful. I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Made me feel welcomed.
The service was amazing and Chris was wonderful! I would definitely recommend Chris to anyone!
Chris Rose was amazing with the buying process!
This was a new jeep that had nicks in the paint I was told in a few days they would pick up the jeed and door repairs it's been several weeks and it's still not repair and now we're finding the paint is chipping off a door.
Nice new waiting area, fast thorough service @ a decent price.
Sales people are helpful and respectful of my purchase needs.
Was very easy to work with Sam C.. he was very knowledgeable about the Jeep Grand Cherokee and made my buying experience great
It was a very relaxing laid-back experience Kyle Schmidt was a great top-notch and detailed sales person. he found us a very nice pre owed jeep. The vehicle he found sold itself. The Experience all the way through to the financing went very smooth . Awesome experience.Thanks again.
Tiffany the service manager was incredibly helpful. She kept me informed throughout the repair and went above and beyond to be helpful. Very knowledgeable and kind.
We just bought our 4th car from Russ Darrow in West Bend! We absolutely can't speak high enough about Justin! He is amazing and Jon who did the numbers which got us into our new truck, was equally as amazing. The whole team there is top notch. We can't speak high enough about what a pleasant experience it was with every purchase of the four vehicles we've bought over the years from them. Thank you for always making us feel like a VIP!
We had some post-purchase bugs with our used vehicle purchase. They honored the 30-day warranty and eventually made the correct repair.
Easy to facilitate process. Didn't experience the usual games dealers play. Appreciate the honesty and transparency through the entire process
Though I am still waiting to see if I can get a Jeep soft top windows storage bag since I am unable to use the three free oil changes as they are too far from home.,
Exceptional service when bringing in my Jeep for a recall repair. The Service Advisor Tiffany Breuer was very professional, knowledgeable, warm and caring. Tiffany was truly customer focused and understood what I needed and expected with my service. Tiffany not only ensured that my recall repair would be completed, but also provided a free oil change and tire rotation.
I just got my new Genesis G70 today and had an amazing experience at the dealership! Jose, the salesman who helped me, was incredibly efficient, friendly, and informative throughout the entire process. He made sure everything went smoothly and answered all my questions with patience and professionalism. The whole process was quick and completely pain-free—easily the best car-buying experience I’ve had. Highly recommend both the dealership and Jose if you’re in the market for a new car!
I recently bought a 2019 Jeep Cherokee from here. At no fault to the dealership, it needed some things replaced and worked on. The service department was amazing and the extended warranty was already worth it! Miranda in service is always so welcoming and knows exactly what’s going on and works around my crazy schedule!
I had an oil change. But also purchased a vehicle for my daughter. Both experiences were excellent.
Very friendly and oil change and tire rotation went very well.
Great service, facility and mechanics. Communication is always there and they do what they say and say what they sat
Awesome dealer to buy a new Jeep from! Rob the Manager and Drake in Sales were great and special shout out to the detail and service guys who got the Jeep prepped and out the door in less than 2 hours! Russ Darrow CDJR 's deal was unbeatable and really couldn't be happier with the entire transaction. Well done and thank you!
My husband and I have been working with Dan Domask for 30-31 years at WB Darrow. Hexis THE BEST. We have never considered going elsewhere when we are ready to purchase a vehicle. We are made to feel like family. That is very important to us.
I had a good experience meeting Kyle and Tony. They were honest and straightforward on getting issues taken care of. The vehicle was in Milwaukee and the delivered it to me.
Untrustworthy. Concealment of defects. Didn't get the 2nd set of keys after I took delivery of the vehicle.
The week before christmas my alternator went out also had a exhaust leak and asked for an oil change, when dropped off my 2020 ram 1500 i wrote down alternator not working, exhaust manifold leak and oil change, when the back order part showed up 2 1/2 months later , yes 2 1/2 months waiting for part , i pick up my truck with new alternator, exhaust manifold had not been fixed and no oil change! talked to someone a least once a week for the 2 1/2 months and still has exhaust leak and no oil change was done !
A very nice buying experience
The RAM Team did an exceptional job on repairing the Service Bulletin for the Brake Software problem.
My husband and I have been customers at WB Darrow for 30-31 years. We have worked with Dan Domask the entire time as he is hands down THE BEST!!! He is much more than a 5* sales person...he is a 10* all the way. We consider him family. We are always made to feel like part of the family at Darrow. Our family, our daughter and son-in-law, also buy from Dan. The rest of your team is always great as well! We never consider shopping elsewhere when we need a vehicle.
The buying experience was good But I’ve been waiting for a dome light to be replaced and a 2nd key fob Not sure why it’s taking so long All I get for an answer is “We are checking “ I think someone needs to step in and find out what is the problem
Salesman Kyle went above and beyond to locate the right van for us from another location.
One of the easiest transactions I have ever had Hands Down- they even helped me out the following day obtaining a temp plate as I couldn't find my original license plates at home! Thanks Russ Darrow.
We dealt with Andrew & he was great. We ended up with a used car but he really made us feel important. It all happened pretty quickly too. He was so personable, easy to talk to & he knew what he was talking about. I would go to this place & ask for Andrew again.
Had a great experience with russ darrow west bend Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helped us on getting our new used ram 1500 4x4! Will definitely recommend this dealership to my family and friends. You guys are awesome!! And thanks again from Todd and Laurie.
Clean. Fast and friendly service
The dealership was easy to work with. Joe had good follow up and was receptive to my questions.
Besides forgetting to call me that my truck was done being serviced, they were very nice with their customer service.
It was fantastic working with Brandon Wilder. He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experience
Everyone is very nice, professional and I don't feel pressured to buy things. Staff is honest and respectful and I appreciate that so much. Thank you
Friendly Service. Quick Service. Great Waiting Area and Communication through your entire time being there.
The facility is really great, updated and comfy for the waiting customers. We always have great service and care!
The salesman Timothy Griese was very nice and made the whole process easy. He answered my questions and I felt like I was treated very decent. It was nice not having a pushy salesperson who only had had his own agenda in mind. It was a great experience buying my second vehicle from Russ Darrow.
One of the easiest vehicle purchases I ever had. Good test drive, quick and accurate numbers. I had a price point in mind, the numbers were discussed and below where I wanted to be. Robert Garcia and Christopher Rose did a great job. From start to finish was 2-hours. I will be a return customer.
Great communication! I was very pleased with the explanation given and the fairness of the work done.
It was a rough start, not going to lie! But Tony and Brandon well made up for it! I am now the proud owner of a Jeep Compass Limited! I'm totally in Love with it! Brandon is the most friendliest Sales Person I have met. Ask for him !! Thank you two for everything!
The service was quick and addressed all my needs. I will be returning for future appointments
When I inquired about my Jeep Grand Cherokee online, Kyle got in touch with me and helped me all the way through with my purchase. Highly recommended.
Miranda did a wonderful professional job. She answered my questions and solved my problems in good time
Having a fleet of vehicles, it is not easy to find quick and quality service. Hands down, Dennis at Russ Darrow Chrysler Dodge Jeep Ram is top notch. Great communication and friendly customer service has been the best I have dealt with in several years. 👍👍
Brandon and Tony were great. More room for negotiations would have improved overall satisfaction. But satisfied overall. I'm still owed a second key fob and waiting on response.
Service is good. Waiting area is nice. Didn’t take a lot of time. It. was good.
Always great service feels like home. Sales and service is always respectful and non-pressuring.
Great place, great people. Would shop here again. Took care of everything and it was a great experience
Working with Kyle was probably the best experience I’ve ever had at Russ Darrow. He was very attentive and transparent throughout our time there. And we greatly appreciated his calm demeanor. I would highly recommend Kyle!
The dealership was clean, looked nice, and professional. They were to the point and didn’t try to “hold” my keys or waste time like some dealerships do. They showed me the car I was interested In, we went for a test drive and I was sold, unfortunately so was that car the next day. Timothy helped me track down a car with all the same bells and whistles at a fair price.
Sales and Service have always treated me awesome no matter the situation. Always a friendly greeting from both departments!
Employees were nice to work with and vehicle selection is adequate with fair prices.
Very friendly and thorough, little expensive.
Really great and fast Service, definitely will use russ darrow for all future oil changes
It was speedy service how busy they were. Good service and cleanly facilities, very impressed
Our salesperson, Joe, was great, but the sales manager lacks people skills. Not willing to budge on the price, but said he would if I financed a small 3-month loan. I didn't need or want to, so I didn't. Then the financial manager tried, just as the sales manager did, to sell us all kinds of add-on warranties. The sales manager actually added it on automatically to my sale without my approval, which I had to tell him to take off. So ridiculous! But thanks to Joe for assisting us with a test drive.
They tried bouncing me between your dealerships, but the ram dealership finally took care of me in a timely manner much appreciated
I just bought my first car, a 2021 Toyota Sienna. The whole process went very smooth and I would definitely like to work with them again, the next time I buy a car. 🙂
Fast and very thing was great they rotated my tired too and they were very nice
I brought my Jeep in for the 1st time at this dealership for routine maintenance. I was quickly greeted by a service advisor. I was told upfront the routine maintenance cost (oil change/tires rotation) and that I could save a little bit of money if I paid cash as there’s a 3% credit card fee for using a credit card. I was then escorted to the customer waiting area by the service advisor who told me to help myself to any of the complimentary beverages that they have. The waiting area was clean with comfortable seating and a television. ...
Joshua was thorough and kept good communication about the status of the truck in for repairs. Well done!
Russ Darrow CDJR made my car buying experience a dream. Wonderful customer service and timeliness. The sales reps were friendly and Knowledgeable. Special thanks to David Schlei for making my buying experience simple and painless. I left feeling good about the deal. 10/10 would buy here again!
The diagnosis fee was extra considering the car was brought there for repair .thank you
Bought a new truck sales (Kyle) and Finance were amazing . Mark definitely went the extra mile and then some to make sure my purchase was ready and looked amazing ! Can’t say enough. Thank you !
Confusion over what my vehicle was scheduled for- writer seemed unsure of what he was doing
Overall great experience! Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explain the features of the vehicle and go over the Carfax putting us at ease purchasing a used vehicle. We received a good price for our trade-in as well. The entire Russ Darrow team was awesome to work with and we're happy with our purchase!
Had a great experience working with Joe and the finance team. Never felt pressured and were able to get more than what we wanted and in our price range. Will definitely be back with any of our car needs.
It was a very good experience at the dealer ship in west bend thanks Jonathan
Professional, quick and a seamless process. Shaun was able to get me into an amazing car that had everything I had asked for at a great price. Thanks Shaun!
Great work again. Thank you
I thought they were great to work with and gave me a good price for my trade in. I am a bit disappointed that they were not upfront about there only being one key for the car - this is an $800 item
Easygoing, simple and ZERO hassle. Joe Scallorn is my go to guy when I’m buying my next vehicle. 10/10 all around
The service was totally amazing. I haven’t enjoyed buying a car and the process it takes, but I can honestly say they were super quick and very honest about everything. I would 100% refer people to go there!
My oil change and tire rotation were done in record time. The tea was hot, the waiting room a bit cold though
I arrived early for my appt. and my truck was serviced right away. It was done sooner than I was told. The staff was friendly and the waiting area was clean and comfortable.
Speedy and efficient. Didn’t take long for me to get in do the paperwork and leave with my Jeep.
Russ Darrow was great with the whole experience. Kyle was very patient and willing to help any way necessary.
I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place.
Great experience - would recommend this dealership to anyone!
I recently purchased a jeep wrangler from this location and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful!
Quick and easy. Not pushy and tried hard to work with us
Personalized, accommodating service. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation.
Kyle was very knowledgeable about the process and walked me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions.
This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again ...