Customer Testimonials
The dealership was easy to work with. Joe had good follow up and was receptive to my questions.
Besides forgetting to call me that my truck was done being serviced, they were very nice with their customer service.
It was fantastic working with Brandon Wilder. He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experience
Everyone is very nice, professional and I don't feel pressured to buy things. Staff is honest and respectful and I appreciate that so much. Thank you
Friendly Service. Quick Service. Great Waiting Area and Communication through your entire time being there.
The facility is really great, updated and comfy for the waiting customers. We always have great service and care!
The salesman Timothy Griese was very nice and made the whole process easy. He answered my questions and I felt like I was treated very decent. It was nice not having a pushy salesperson who only had had his own agenda in mind. It was a great experience buying my second vehicle from Russ Darrow.
One of the easiest vehicle purchases I ever had. Good test drive, quick and accurate numbers. I had a price point in mind, the numbers were discussed and below where I wanted to be. Robert Garcia and Christopher Rose did a great job. From start to finish was 2-hours. I will be a return customer.
Great communication! I was very pleased with the explanation given and the fairness of the work done.
It was a rough start, not going to lie! But Tony and Brandon well made up for it! I am now the proud owner of a Jeep Compass Limited! I'm totally in Love with it! Brandon is the most friendliest Sales Person I have met. Ask for him !! Thank you two for everything!
The service was quick and addressed all my needs. I will be returning for future appointments
When I inquired about my Jeep Grand Cherokee online, Kyle got in touch with me and helped me all the way through with my purchase. Highly recommended.
Miranda did a wonderful professional job. She answered my questions and solved my problems in good time
Having a fleet of vehicles, it is not easy to find quick and quality service. Hands down, Dennis at Russ Darrow Chrysler Dodge Jeep Ram is top notch. Great communication and friendly customer service has been the best I have dealt with in several years. 👍👍
Brandon and Tony were great. More room for negotiations would have improved overall satisfaction. But satisfied overall. I'm still owed a second key fob and waiting on response.
Service is good. Waiting area is nice. Didn’t take a lot of time. It. was good.
Always great service feels like home. Sales and service is always respectful and non-pressuring.
Great place, great people. Would shop here again. Took care of everything and it was a great experience
Working with Kyle was probably the best experience I’ve ever had at Russ Darrow. He was very attentive and transparent throughout our time there. And we greatly appreciated his calm demeanor. I would highly recommend Kyle!
The dealership was clean, looked nice, and professional. They were to the point and didn’t try to “hold” my keys or waste time like some dealerships do. They showed me the car I was interested In, we went for a test drive and I was sold, unfortunately so was that car the next day. Timothy helped me track down a car with all the same bells and whistles at a fair price.
Sales and Service have always treated me awesome no matter the situation. Always a friendly greeting from both departments!
Employees were nice to work with and vehicle selection is adequate with fair prices.
Very friendly and thorough, little expensive.
Really great and fast Service, definitely will use russ darrow for all future oil changes
It was speedy service how busy they were. Good service and cleanly facilities, very impressed
Our salesperson, Joe, was great, but the sales manager lacks people skills. Not willing to budge on the price, but said he would if I financed a small 3-month loan. I didn't need or want to, so I didn't. Then the financial manager tried, just as the sales manager did, to sell us all kinds of add-on warranties. The sales manager actually added it on automatically to my sale without my approval, which I had to tell him to take off. So ridiculous! But thanks to Joe for assisting us with a test drive.
They tried bouncing me between your dealerships, but the ram dealership finally took care of me in a timely manner much appreciated
I just bought my first car, a 2021 Toyota Sienna. The whole process went very smooth and I would definitely like to work with them again, the next time I buy a car. 🙂
Fast and very thing was great they rotated my tired too and they were very nice
I brought my Jeep in for the 1st time at this dealership for routine maintenance. I was quickly greeted by a service advisor. I was told upfront the routine maintenance cost (oil change/tires rotation) and that I could save a little bit of money if I paid cash as there’s a 3% credit card fee for using a credit card. I was then escorted to the customer waiting area by the service advisor who told me to help myself to any of the complimentary beverages that they have. The waiting area was clean with comfortable seating and a television. ...
Joshua was thorough and kept good communication about the status of the truck in for repairs. Well done!
Russ Darrow CDJR made my car buying experience a dream. Wonderful customer service and timeliness. The sales reps were friendly and Knowledgeable. Special thanks to David Schlei for making my buying experience simple and painless. I left feeling good about the deal. 10/10 would buy here again!
The diagnosis fee was extra considering the car was brought there for repair .thank you
Bought a new truck sales (Kyle) and Finance were amazing . Mark definitely went the extra mile and then some to make sure my purchase was ready and looked amazing ! Can’t say enough. Thank you !
Confusion over what my vehicle was scheduled for- writer seemed unsure of what he was doing
Overall great experience! Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explain the features of the vehicle and go over the Carfax putting us at ease purchasing a used vehicle. We received a good price for our trade-in as well. The entire Russ Darrow team was awesome to work with and we're happy with our purchase!
Had a great experience working with Joe and the finance team. Never felt pressured and were able to get more than what we wanted and in our price range. Will definitely be back with any of our car needs.
It was a very good experience at the dealer ship in west bend thanks Jonathan
Professional, quick and a seamless process. Shaun was able to get me into an amazing car that had everything I had asked for at a great price. Thanks Shaun!
Great work again. Thank you
I thought they were great to work with and gave me a good price for my trade in. I am a bit disappointed that they were not upfront about there only being one key for the car - this is an $800 item
Easygoing, simple and ZERO hassle. Joe Scallorn is my go to guy when I’m buying my next vehicle. 10/10 all around
The service was totally amazing. I haven’t enjoyed buying a car and the process it takes, but I can honestly say they were super quick and very honest about everything. I would 100% refer people to go there!
My oil change and tire rotation were done in record time. The tea was hot, the waiting room a bit cold though
I arrived early for my appt. and my truck was serviced right away. It was done sooner than I was told. The staff was friendly and the waiting area was clean and comfortable.
Speedy and efficient. Didn’t take long for me to get in do the paperwork and leave with my Jeep.
Russ Darrow was great with the whole experience. Kyle was very patient and willing to help any way necessary.
I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place.
Great experience - would recommend this dealership to anyone!
I recently purchased a jeep wrangler from this location and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful!
Quick and easy. Not pushy and tried hard to work with us
Personalized, accommodating service. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation.
Kyle was very knowledgeable about the process and walked me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions.
This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again ...
Very professional. Always does a great job and very nice staff. Great service and fast
Good service, good products, good customer service. I’m glad I made trip for the quality that I received.
Overall Russ Darrow Jeep is a great dealership! We ran into Blake our salesperson and he is awesome! He is always is very approachable and kind.
Just normal
Jo was friendly, professional and efficient. I very much appreciated his help. I always have a great experience when I’m here, the staff are welcoming and knowledgeable. The facilities are well kept and clean. There is always snacks and beverages for customers available which is nice especially when, depending on the service, you might be there a little while.
For a new building. The layout sucks. Only one tv channel.not good. Friendly people.
They are fast and efficient. Comfortable waiting area and exceptionally friendly people. Definitely worth the trip
Bought my last 2 cars from Russ Darrow and will probably buy my next one as well.
Love the new building compared to the old building. Waiting area is very nice and comfortable.
FAST SERVICE AND DENNIS TOOK TIME TO EXPLAIN WHAT THE ISSUES WERE WITH MY JEEP.
Russ Darrow is convenient and professional to deal with. It would be nice if the on line scheduling was more user friendly. But on site service is great.
Amanda helped us though the whole process of purchasing a new truck. She was fantastic going through everything we had questions about the truck
Great service
Dennis was super! Attentive, knowledgeable and very quick to resolve any questions.
Just drove in and got my free oil change and filter as well as a new air filter and tire rotation . No waiting.
Very good , love the car awesome service very friendly staff and great cars and family
Very happy from start to finish!
Worked with me to get Durango with no high pressure tactics and was a good experience
Very fast and quick , very thankful for all the help I got being my first time buying a car , The sales team is awesome and listens to what you want as well as honest with you . Thank you Shaun Wilson/sales Rob G and Justin H and Anthony C / finance definitely recommend Russ Darrow Chrysler of west bend
I had a great experience at Russ Darrell. The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work was complete. Look forward to being a valued customer.
They jumped through many hoops to make everything work out. Love my wrangler so far. Kyle and Shannon made this happen and I appreciate their efforts.
Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand.
Kyle and Tony were great, made the process very simple and worked with my pickup timeline to avoid waiting too long.