Customer Testimonials
Brandon was great. Very helpful and super nice. Was great having him as the salesman. Outstanding
My husband and I just purchased a used truck from Russ Darrow. Our experience was awesome! Justin Schmidt was so friendly and really listened to us as to what we were looking for in regard to cost and features of the truck. Nicholas Losse explained the financing to us in a clear, professional manner. All made for an easy, stress-free experience!
Great place, highly recommend! I spent many hours trying to find the right car for me, Tyler was so helpful in helping me decide and get the best deal!
Charlie was very helpful and knowledgeable, and made very good conversation.
Walked in a couple days ago looking for a new whip and a stunning worker named Jaynie greeted me instantly upon arrival. She made sure to ask me many questions about what I wanted and let me test a couple of the cars out! After going over the pluses and deltas, I got a Jeep Renegade, which ended up being perfect for me! Jaynie’s dazzling smile and admirable patience made my day and I will be sure to come back again and again!
Had the car less then 48hrs check engine light came on dropped it back off and have been without my car for 2 weeks with little to no communication or updates
Excellent service knowledgeable and very helpful! Highly recommend got me a new truck same day!
Drake was an amazing help with our vehicle pur have! Will never go anywhere else!
If you have a problem with your vehicle and expect customer service, GO SOMEWHERE ELSE. Russ Darrow Dodge rotated my tires with an oil change and failed to reinstall security lugs on both driver side wheels and did not return security lug adapter. After several calls, still can't get assistance. This is the service you get after getting 6 vehicles from this establishment. Poor customer support and worse quality assurance.
GO SOMEWHERE ELSE Russ Darrow Dodge rotated my tires with an oil change and failed to reinstall security lugs on both driver side wheels and did not return security lug adapter. After several calls, still can't get assistance. No one can help with approval from the Service Manager that either doesn't go to work or cannot be found. Likely getting blown off. This is the service you get after getting 6 vehicles from this establishment. Poor customer support and worse quality assurance.
Tyler and the staff at Russ Darrow in West Bend were absolutely incredible to work with. They went out of their way to make me feel comfortable, answer all my questions, and even drove hours to make sure and get the vehicle that was perfect for me. I never once felt like I was being sold a car. Instead, I felt like Tyler and I were just having conversations to uncover the best fit for me. Amazing experience.
My initial experiences with Russ Darrow when I got my car about 4 years ago were phenomenal. They changed my oil and washed my car and I could drive in same day or make an appointment and the communication was great! When they moved locations I drove the 30 minutes to west bend for an oil change to be told I needed to make an appointment. So now I make appointments and tell them everything that is wrong with my car. The last two times I took my car in I told them I needed new tires prior to going. They did ... Read More Google - Oct 22, 2026
Tyler was very polite, professional and helpful. Went out of his way to get video made and sent of new arrival vehicle listed that didn't have any photos posted yet. Straightforward when I asked about any additional fees that would be offered but not included. Would do business with Tyler again.
Good selection of used cars. Easy to look at on the web page then arrange a test drive.
I got the vehicle I wanted with great service and have no trouble coming back
Great experience as always! Charles was excellent to work with and very knowledgeable!
Let me start off by saying that I have purchased many cars/trucks in all shapes and sizes from all over the country. However, NEVER in my entire life have I had such an unpleasant experience with purchasing a vehicle until I purchased my ram from Russ Darrow. This review is not for the organization as a whole as I’m sure there are competent people that work there. This review is for my salesman Brandon and the finance manager Nicholas. Let’s begin. I’m doing some shopping around for a Ram RHO and I see this location has ... Read More Google - Oct 15, 2026
Great customer service very professional, straight forward and honest. I like how he gave me a few options and was open about what we could manage with the down payment I had and what I needed and he delivered even exceeded what I expected!
Andrew was wonderful to work with. He did all that he could to make sure the process was smooth and enjoyable. We will definitely return to him for any future car needs. Thanks Andrew! You are the bomb.com!
We had a great experience at the dealership! Aaron was very helpful, professional, and made the entire process smooth and easy. He answered all our questions and made sure we were taken care of. Highly recommend asking for Aaron!
They will screw you over every chance they get. Bad nuts on my tires installed by them and I have to pay for new ones myself. Every situation involving warranty is always talked around till its not covered even though I am paying for it. I truly regret getting my car from here save yourself a headache and avoid this place
I just paid 3500 dollars for bcm replacement 🙁
Ask for Tyler! I had a fantastic experience buying my new car at Russ Darrow and huge thanks go to Tyler Matz! Tyler made the entire process smooth, stress-free, and transparent from start to finish. He really took the time to understand what I was looking for, answered all my questions without any pressure, and helped me walk out with a great deal on my new ride. If you're heading to Russ Darrow, definitely ask for Tyler Matz — top-tier service!
Loved working with Drake! He was very professional and knowledgeable!!
Joe C was great and knowledgeable about the car. Easy to work with.
Very disappointing experience with Russ Darrow West Bend
Highly suggest going to a different location or dealership! Don’t shop here!
I leased a Dodge Charger from Russ Darrow West Bend, and the vehicle has had multiple mechanical and electrical problems essentially from the time I took possession of it. The instrument cluster was not working immediately after I left the dealership, and I have since experienced additional issues including a failed starter, coolant reservoir and thermostat problems, a cracked exhaust pipe, multiple engine misfires causing the vehicle to shake, electrical issues, and what appears to be previous electrical rewiring ... Read More Google - Sep 30, 2026
One of the best car buying experiences we’ve ever had. Monica was so helpful and this locations team literally went above and beyond in customer service! We live over an hour away but can definitely see ourselves coming back to this location!
Had an issue with my Ram 2021 - my service writer Alex went above and beyond with his updates and communication through the whole process Repairs completed quickly and expertly by Jared. Cannot say enough good things about this place!
My son went to purchase a vehicle there and was lied to about interest rates. Don’t buy a vehicle from them…….disappointing….
Contacted on a specific vehicle to make sure at dealership and available to test drive since we have an hour drive. It was confirmed and put in. We were 15 minutes away when we were notified the vehicle was not there. My impression of this dealership is the people are not knowledgeable and competent and unprofessional in handling a mistake on their end.
Joe Craden Did an amazing job helping me with my ‘23 hellcat! The whole process was smooth and not pushy or rushy like a lot of dealerships are. Yet at the same time they made sure to reach out and make sure I was taken care of at any time, definitely as for Joe when you get here💯
Miles at Russ Darrow Helped me find a vehicle that I'm very happy with .. He made the process seem effortless.. if you're Looking for a car please check them out.. You'll be happy you did..
Be very careful when buying a warranty here. I was told I was getting an 84-month/100,000-mile warranty, and that’s what I believed I was paying for. The cost was added to my loan. It wasn’t until my vehicle needed multiple repairs that I found out the warranty had already expired because it was based on the vehicle’s original in-service date, leaving me with only 43 months of coverage. That was never explained to me. They don’t tell you these details—you have to know to ask. Had I been told I was only getting 43 months instead ... Read More Google - Jul 17, 2026
I went in to look at the Durango with no intention of purchasing it that day. I had had a bad experience with Russ Darrow in Milwaukee in the past, so I was hesitant to go. Working with Joe and Jon on the purchase of my new Durango got rid of any hesitations I had. Joe was very responsive to my questions and helpful. Jon was able to get the finance rate that I wanted. I got a decent price on my trade-in. I ended up leaving that day with my new Durango. So far everyone I've talked to ... Read More DealerRater - Jul 17, 2026
No appt, got me in and offered shuttle to my home. Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming back for my services.
No appt, got me in and offered shuttle to my home. Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming back for my services.
Not a great experience with this dealer. Had to return to dealership for front license to be mounted. Discovered hidden add ons while in finance office. I will not be considering this dealership for future new car purchases.
I had a nail in my tire. They got me an appointment the same day and resolved the issue in 30 mins
I made an appointment for a simple oil change, it took 2 hours. Very Disappointing
Bought a used car from here, and it has been nothing but problems from within weeks of ownership. They claimed it passed inspection to be sold, but I am convinced the inspection was take a step back 10 feet, and say “It looks Great!”. Plugs and coils were shot, valve cover gasket leaking, water pump and hose leaking, the fuel pressure sensor was bad, and the high pressure fuel pump is shot. There is no way this vehicle wasn’t throwing codes during inspection. Pathetic.
In less than 90 days of ownership, I have only had two weeks of issue free driving, ... Read More Google - Jul 6, 2026
Every time I visit this location I’m impressed with the staff and service. They were accommodating and quick - got me in and out in under an hour for an oil change!
I had an 7am appt no one called so I did at 1030 they were just brining it in yet at 1 it still wasn’t done. I understand it was a holiday weekend but there is no reason customer service couldn’t keep me updated.
Very professional and extremely courteous Explained everything in great detail, will definitely buy again from your Dealership
Just awesome people doing awesome things. Polite and respectful. Got things moving quickly Very lovely
Dealership does not care about loyalty when it comes to their customers to buy vehicles. They did not take care of the customers.
Took my truck in for an oil change, tire balance and tire rotation. Truck vibrated worse after service than when I took it in. Dealership looked at it again, said truck was modified and nothing more they could do. Truck has a 4" lift and 35" tires on factory rim and functioned as designed. As stated earlier, truck vibrated worse after balancing than when I dropped it off for service. Have found another source for balancing. Will know more next week on how they do.
Understaffed and disorganized. Prepare to have your time wasted.
My experience is always very good ?? I was pleasantly greeted by the receptionist. Who remembered me from my previous visit. She was very polite and professional. I had a recall. Service was done in a timely manner. Very pleased with the film presentation.
Ron went above and beyond to communicate about the car I was interested in buying.
Got me in quick for a test drive. Liked the car but had a few issues that they took care of, so I purchased!
They were informative and even drove me home so I wouldn't have to sit and wait. Very nice!
They were informative and even drove me home so I wouldn't have to sit and wait. Very nice!
great place to shop for what your looking for I stumble across the Venue cause Justin thought I might like it even better then the Trak, which I did cause its mine now. So Im very greatful of having a easy going dealer that gave me a good deal and was very helpful explains things to me.
Service came in under estimate. Service and Parts employees were professional. The experience at the dealership was great
No comment It was great to work with Abigail and the dealership. Got me in for an issue quick and fixed.
We had a great experience at Russ Darrow Chrysler in West Bend. Our salesperson Andrew M. was patient and knowledgeable! He answered all of our questions and made the process smooth. John C. In finance set out all our options and was very efficient. Top notch service.
Monica is very patient knowledgeable and she was very generous with her time to listen to what we wanted and get us into the right vehicle
They left oily handprints all over my white car very unprofessional I would not return
Joe was our salesman. He was wonderful and a very hard worker. He made it stress free and answered all our questions. 🙂
The girl behind the desk was not knowledgeable. She told me, "I didn't know your car was coming in today". Even though I had an appointment made the week before. Then she got mad because she had to go out into the rain to move my car to another stall. I just came in through the rain. Then she was talking to the mechanic beside my car, and I went inside to see what was going on. He said to me, so you are here for an oil change. I said no, I just bought the car ... Read More DealerRater - Jun 18, 2026
Very Happy And the mechanic Eric that did the work on my truck was great and the video of the work was different and very cool. Thankyou
No integrity, no concern for customers, dishonest listings.
I bought a vehicle from them that was advertised with no mechanical issues, within 2 days of owning the vehicle the check engine light turned on. I called immediately and they told me they would call back the next day to set up an appt. They never did. I had to call them and then scheduled an appt the next day. I dropped the vehicle off and now its been 5 days without the vehicle. They are claiming they are waiting on pending warranty information. Personally i think it's unacceptable that they are ... Read More Google - Jun 15, 2026
Would like to know what failed on my engine. !!!!¡ my engine is took great care of!!!????
Schedule to pickup the Jeep at 1PM. Nothing ready interior dirty finance not prepared. Finally done at 5:30PM.
The van wasn't detailed in the inside very well. I think because the vehicle wasn't on the market for very long. Justin responded within a reasonable time each time I reached out.
Very good service from every department. They made the entire process simple and helped us with every decision. I would recommend this dealership!
Exceptional service. On the spot assistance with a punctured tire. customer care done very well!
Russ Darrow ram of West Bend has been taken care of me for years now good job keep it up
Very friendly and helpful. Stayed late to allow us to purchase the vehicle. Very satisfied with the customer service
Problem not fixed. A/C not fixed. Problem not solved. The air conditioning unit was not properly inspected and the issue was not resolved.
They worked with us to keep us in the budget we wanted and we drove away in a beautiful new 2026 compass! We love it!
The process was pretty efficient until we got to the finance review and vehicle delivery. This was a cash deal and the upsell process was annoying. A vehicle for sale should have been detailed before being put on the lot. It should only have needed minor touchup. It took over 3 hours for the process and our sales person ended up delivering it to our house well after we had completed all of the paperwork. It was pretty clunky.
Dealing with a long term issue. Megan takes all my questions to the tech. I feel I understand what is being done to resolve my issue. Megan is confident it can be solved. That gives me confidence and that's why I haven't sold the vehicle.
Straight scam. Had a cashiers check in hand only to be told I HAVE to finance through them. Zero pricing transparency and they tried to tack on extras. As this is my first time going through a dealership, I will stick to buying my cars with cash. Tony from financing is great at being condescending while explaining their scam policy too. Wasted so much of my time. Terrible.
Tried to sell me services I didn't need It took 2 1/2 hours longer than I was told
Not crazy about the certified car we bought November of 24. Spring of 25 air wasnt working at the beginning. You tested said it was slightly low on freon topped it off and it did work thru the summer. Spring of 26 first time we tried the air exact same problem. You check it over and say it'll be 4500 to fix. Only problem we had with the car has been the air. Certified working when we bought it in November of 24. Who checks the air in November? Your box was checked on the certified used car paper work but it didnt work ... Read More Google - Jun 4, 2026
I felt i was not given a choice, they added gap insurance saying the the finance company i was dealing with wanted it also the warranty
Good - very helpful. They're good at following through. Thankful that they are good listeners.
Always great service when I come in. Even when I do have problems after I leave. Megan always works to get me back in to address issues and fix them.
My oil change took an hour and 45 minutes No oil change should take that long. I got to my appointment at 9 AM and didn't leave the parking lot until 10:49 AM
It was just an oil change. I was brought in on time an it was don in 20 minutes. Alex also sent me a video of the undercarriage which was pretty cool.
Drake was very pleasant and not pushy. He found answers to our questions and gave us options.
Many disappointments along the journey to purchase. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend.
Pleasant people. Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app
Easy and convenient Everything was explained simply and I never felt any pressure Friendly and quick
Unprofessional from start to finish. Once on the lot I had to ask a salesman walking around if anyone wanted to sell a vehicle. After asking he passed me off to someone else. The sales experience was going along for a test drive, answering a few questions and then handing us off the a finance guy. We needed no financing and I had my offer ready. I told them they had one chance and I was going back and forth for 4 hours. After a bit he returned and tried to get us to finance as well as all the extra ... Read More Google - May 17, 2026
Good job thanks thanks service for working on my car thanks very much good job thanks
Dealership was doing a $3500 push, pull or drag and they wouldn’t give me the $3500for trade. My trade in was actually a working vehicle.
Great and quick service. Alex a great customer service representative. Would still think vehicles should be clean on return to customer.
Very friendly and quick service got the help I needed buying a great car in my price range
Fantastic service and facilities, was able to get me in ahead of schedule and out the door fast
Always great service, kind, and communicative. Each person I talked to was helpful with my questions and concerns.
We haven't used the service center yet but the purchasing of our vehicle was good
Buyer beware. I suggest asking for a knowledgeable salesperson anddon'tbe afraidto fact-check what they tell you, finding your own financing before buying - they certainly have their own agenda and not the customer's best interest in mind, and don't accept a dealer trade if you don't have to. Had we known, we could have gotten our vehicle $2K less from the original dealer.
Quick easy check up. No car wash card though. They did not explain what they went over.
I needed to buy a tire which was irreparable. I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no idea how long I would be without a car. Again, this is a tire, not some obscure part for a vintage car. To me that’s not acceptable to not know how long I’ll be without a car because of a tire. Even if it was going to take a while at least I would know how to plan for it. ... Read More DealerRater - May 2, 2026